principles of team professional image

Principles of Management and Leadership Does every member of your team who has face-to-face customer contact, consistently promote the desired image of your company in how they look and in everything they say and do? If you gathered them all together in a room now, would you be impressed looking at them if you were a customer? Would they exude confidence, professionalism and efficiency?

Our guess is that like most teams in most companies, there would be some room for improvement!

It is important because the little things can make a big difference in business - image being one of them. Experts tell us that judgements are made in seconds about us, our ideas, our products and services, even our company, so it can have a direct effect on business results.

We are not talking about uniforms or turning out clones, but helping people to look their very best in every situation, according to their own personality; to feel good about themselves and to portray confidence, professionalism and efficiency.

This coaching provides practical advice in an entertaining and enjoyable way - essential for what can be a sensitive subject. In fact, the most often quoted remark afterwards is, "I wish I had been told this year's ago!"

Whether manager, sales person, technician, service provider, delivery person or administrator, if you have face-to-face contact with customers then this valuable coaching is for you!

Structure:

Provided on an in-house basis only, at a mutually convenient time, according to the logistics of getting the team together.

Option 1 - Awareness and Ideas: A 2 hour Seminar, ideal for larger groups of people, full of ideas and inspiration

Option 2 - Coaching: A 3.5 hour Workshop of highly personalised coaching for a small group of up to 10 key people at a time

Course Content:

Improve Your Personal Impact:
Feel more confident Learn vital tips for improving your dress sense and body language	Communicating through image

Image As A Business Tool:
How to use your image to increase your credibility and influence	Project confidence, professionalism and efficiency

First Impressions:
How do others see you? How do we judge others?	How to maximise your first impression?

Reflecting Your Corporate Brand:
Checking the synergy between the desired corporate image and that which is portrayed by people.	Personal consistency in everything we say and do

Wearing Colour For Impact:
Why do some people look tired, pale and without sparkle? Looking your best with the right colour tones	Understanding your best colours

Dress For Success:
Appropriate dressing To dress down, or not to dress down?	How to get smart/casual right! Wardrobe advice

Groom For Improvement:
The "rest of the gear" - accessories Attention to detail	A noticeable difference

Click Here to contact us for more information on our principles of professional image for teams, or call +44 (0)1844 355 636.

Principles of Professional Image for Teams

Structure:

Course Content: