In today's competitive business world, with similar, products, services, quality
and prices, great customer service is the primary differentiating factor. The
telephone is still one of the best business communications tools and usually
the first point of customer contact.
The relationship your front-line staff build with customers on the phone is also a prime factor in them feeling good about dealing with your company and staying loyal.
So, doesn't it make sense to provide some professional coaching in telephone skills that will really set your company apart?
auricas is delighted to have Barbara Moore on our team, an ex-BT customer service trainer. Her many clients have included:
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Any member of your team could benefit if they are in a position where they could affect your business, positively or negatively, during customer contact e.g. sales support, finance, technical support, etc.
We also provide an invaluable "Mystery Shopper" Reporting service as a
separate exercise either to evaluate the need for customer service coaching,
provide evidence for use during it or to monitor progress afterwards.
Structure:
Available on an in-house basis only, the coaching is usually structured over
1 day or two half days and is held on your site.
Course Content:
Telephone Skills Coaching: |
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Mystery Shopper Reporting: |
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Click Here to contact us for more information on our principles of telephone skills, or call +44 (0)1844 355 636.